Acceptance of Terms and Conditions:

By booking or attending a swimming lesson or class with Aqualearn Limited, you confirm that you accept and agree to abide by these Terms & Conditions.

Failure to comply may result in the suspension or termination of lessons. In such circumstances, refunds will not be provided.

Aqualearn Limited accepts no responsibility for loss or damage to personal property while on the premises, including while parking, changing, or moving to and from the pool.

Parents/guardians remain responsible for supervising their children at all times until they are taken into the water by a member of Aqualearn staff.

Any incident must be reported to Aqualearn immediately.

Parents/guardians acknowledge that there may be appropriate physical contact between teacher and swimmer in a professional capacity during lessons.

 

Limitation of Liability

Nothing in these Terms & Conditions shall limit or exclude liability for death or personal injury caused by negligence.

Subject to this, Aqualearn Limited shall not be liable for any indirect or consequential loss, financial loss, or damage to personal property arising from participation in lessons.

 

Responsibility

Swimmers must bring their own goggles, swimming caps, and towels to each lesson.

Swimmers should not eat for at least one hour prior to swimming.

Parents/guardians should ensure children use the toilet before lessons, as instructors are unable to pause sessions to escort swimmers.

Long hair must be tied back. Jewellery (including earrings) must not be worn for safety reasons.

Make-up and body lotions must not be worn as they adversely affect water quality.

Appropriate swimwear must be worn at all times in the swimming pool and communal changing areas.

Swimmers should arrive at least five minutes before their lesson. Lessons start promptly and will not be extended for late arrivals.

Please arrive no more than 10 mins before your scheduled lesson time unless you have spoken to a member of staff.

Do not enter the building until an Aqualearn member of staff is present to admit you.

A quiet and respectful environment must be maintained poolside. Disruptive or unsafe behaviour (including shouting, fighting, diving, running, jumping, or throwing items) may result in removal from lessons without refund.

Parents/guardians must not interrupt lessons unless it is a matter of health and safety.

Spectacles must not be worn in the water. Swimming goggles (including prescription goggles) may be worn at the wearer’s own risk.

Food and alcoholic drinks are strictly prohibited poolside.

Outdoor footwear and buggies are not permitted at poolside.

Parents/guardians must remain onsite while their child is participating in lessons.

All property is left at the owner’s risk.

Swimmers must shower using the pool facilities before entering the pool.

Do NOT discuss changing groups or lesson plans with your teacher, if you have any queries message Aqualearn on WhatsApp or Email.

You are allowed to use the swimming pool free of charge for up to 30 mins either before or after your session IF there is space available and no ongoing lessons. If you want to use the pool for longer then you must pay the fee of an ‘Open Swim Session’

Complimentary pool use must be booked in advance by contacting a member of the Aqualearn staff via Email or WhatsApp.

Complimentary pool use is only subject to availability in the pool and is not always guaranteed.

If wanting to use equipment, ask a member of staff on site and after use return it exactly where you found it.

Do not enter the pool unless granted permission by a member of staff from Aqualearn.

During your lesson do not enter other swimming lanes unless instructed to by a member of staff from Aqualearn.

 

Lesson Prices & Bookings

Class and course dates are published on our website.

Lesson prices are non-negotiable.

Bookings are confirmed once payment has been received or a Direct Debit mandate has been successfully established and the first payment collected.

Existing swimmers are given priority to rebook before spaces are released. Failure to pay by the communicated deadline may result in the release of the space.

Payment is required at least 48 hours before attending the session, or Aqualearn has the right decline a swimmer from attending and give their space to someone else.

Aqualearn Limited reserves the right to decline a booking at its discretion.

Sessions cancelled with less than 24 hrs notice will be charged in full and deemed as forfeited unless due to illness.

You MUST contact a member of the Aqualearn team if you are unable to attend a session or no make-up session will be arranged for you and your lesson slot will be forfeited.

If you have paid for a lesson and do not turn up without any notice, you will not be offered a refund or make-up session and your payment will not roll over for the next session. 

 

Non-Payment

Aqualearn reserves the right to suspend lessons and release a swimmer’s place if any outstanding balance remains unpaid after the stated payment deadline.

Any arrears and applicable administration charges will remain due and payable.

 

Operational Changes

Aqualearn reserves the right to make reasonable changes to teachers, lesson times, class ratios, venues, or teaching arrangements where necessary for operational, safety, or business requirements.

Where possible, notice will be given in advance. 

 

Refunds

No refunds will be issued once payment has been collected, including where lessons are missed due to holidays, sickness, or other personal circumstances.

Lesson fees are non-transferable and cannot be credited to future months outside of the make-up policy.

This no-refund policy also applies in circumstances beyond the control of Aqualearn, including (but not limited to) government restrictions, adverse weather, technical failures, or health and safety incidents.

Where Aqualearn cancels a lesson, a make-up session (subject to availability) will be offered. 

 

Make-Up Lessons

Swimmers are entitled to up to 2 make-up sessions per term, subject to availability.

Make-up sessions are subject to availability and are not guaranteed.

Failure to attend a scheduled make-up session will result in forfeiture of that session.

If Aqualearn offers up to three alternative dates for a specific make-up session and the swimmer is unable to attend any of the offered dates, that individual make-up session will be forfeited.

All outstanding make-up sessions are forfeited if a swimmer leaves Aqualearn. If a swimmer re-joins, previous make-up sessions will not be reinstated.

Aqualearn reserves the right to restrict or decline the use of make-up sessions during a notice period.

Make-up sessions are not guaranteed to be the same group size as your lessons as they are subject to lesson availability.

 

Lesson Changes

If an instructor is unavailable, Aqualearn Limited may provide a replacement instructor without prior notice.

Lessons may be cancelled at short notice due to operational reasons, including pool-related health and safety incidents.

Clients will be notified via Whatsapp or email where possible.

Where Aqualearn cancels a lesson, a make-up session or credit will be offered.

Refunds will not be provided.

Safety

Parent and guardians are responsible for supervising their children at all times both in and out of the pool.

We require a maximum supervision ratio of 1 Adult for every 2 Children under the age of 14.

If you or your child cannot swim 1 full length of 25m unaided, you must not enter or jump into the deep end of the pool.

Running on poolside is strictly prohibited.

Diving or jumping in the shallow end of the pool is strictly prohibited, please ask a member of staff before engaging in this. 

Class Allocation and Progression

Aqualearn reserves the right to move a swimmer to another class, level, teacher, or time slot where this is considered appropriate for the swimmer’s ability, progression, safety, or for operational reasons.

We will always aim to give as much notice as reasonably possible.

If you wish to discuss changing lesson group or time etc, please do not discuss this with your teacher and contact a member of the Aqualearn team via Email or Whatsapp. Your teacher is not allowed to organise this with you.

 

Trial Lessons

Aqualearn may offer trial lessons, subject to availability. These trial lessons are paid, however we allow independent payment for the trial lesson and if you want to continue with us, you pay for the remaining term.

Each swimmer is entitled to one trial session only.

To secure a trial session, payment is required in advance.

A trial lesson does not guarantee a permanent place.

If a place is offered following the trial, registration and payment must be completed promptly to secure the swimmer’s space.

Trial payments are non-refundable if the swimmer chooses not to proceed after the session.

Aqualearn reserves the right to withdraw or decline a trial booking at its discretion.

 

Medical Conditions & Illness

All relevant medical and behavioural conditions must be disclosed prior to attendance.

Aqualearn Limited reserves the right to refuse participation where deemed necessary for safety.

Swimmers must not attend lessons if unwell or suffering from infectious conditions.

In cases of sickness or diarrhoea, swimmers must be symptom-free for at least 48 hours before returning.

 

Data Protection

Aqualearn Limited processes personal data in accordance with the UK GDPR and the Data Protection Act 2018.

Personal data is collected only for lesson administration, safety, safeguarding, and payment processing purposes.

 

Photography & Videography

Photography or video recording is not permitted poolside unless authorised by Aqualearn.

 

safeguarding

Aqualearn Limited is committed to safeguarding and promoting the welfare of children and vulnerable adults.

We operate in accordance with our Safeguarding Policy, available on our website.

Aqualearn reserves the right to suspend or terminate lessons where safeguarding concerns arise.

If you have any queries or concerns please contact a member of the Aqualearn team via email or Whatsapp

 

Changes to Terms & Conditions

Aqualearn Limited reserves the right to amend these Terms & Conditions at any time.

Continued participation in lessons constitutes acceptance of the updated Terms & Conditions.